Privacy Policy

1. Who We Are

QueueAve Information Technology Services is a sports session management platform based in Cainta, Rizal, Philippines. We operate the QueueAve sports session management platform accessible at queueave.com and its subdomains, providing the following management systems:

• Badminton: court queue management, player matchmaking, and ELO ratings (badminton.queueave.com)
• Spartan Racing / Obstacle Races: heat and wave management, participant registration, and timing (spartan.queueave.com)
• Future sports: as the platform continues to grow, additional sports and activities will be supported under the same platform

For privacy-related concerns, contact us at: contact@queueave.com

2. What Data We Collect

When you use QueueAve, we collect the following data depending on the sport, activity, or feature you use:

3. How We Use Your Data

We use your data to:

• Manage all sports sessions including court queues (badminton) and heats and waves (spartan racing)
• Match players and participants based on skill level, ELO ratings, or heat assignments depending on the sport
• Track performance, ratings, race results, and event participation history across all supported sports
• Verify your check-in at partner venues and race venues
• Administer the referral program and credit free games or sessions
• Display public leaderboards, player rankings, and race finish times where applicable
• Send you updates and notifications about court sessions and race schedules
• Process credit purchases, game redemptions, and refunds (future feature, when credit system is active)
• Comply with financial regulations and bank partner requirements (future feature)
• Improve our platform and services across all sports and features

4. Publicly Shared Data

The following information may be publicly visible on QueueAve depending on the sport:

• Badminton: username, ELO rating, ranking, game statistics, and win/loss records
• Spartan Racing: participant name, wave assignment, and race finish times

Financial data, bank details, credit balance, and transaction history will NEVER be publicly shared. These are strictly private and accessible only by the account holder and authorized QueueAve personnel.

By registering and using QueueAve, you consent to the public display of sports performance data. You may request to have your profile made private by contacting us at contact@queueave.com.

5. Data Sharing

6. Data Storage and Security

Your data is securely stored on Supabase cloud infrastructure with encryption at rest and in transit. We implement access controls to ensure only authorized personnel can access your data.

When the credit system is launched, financial and bank-related data will be subject to additional security measures including:

• PCI-DSS compliant payment processing
• End-to-end encryption for all financial transactions
• Multi-factor authentication for account access involving financial data
• Strict access controls, with financial data accessible only by authorized QueueAve personnel

7. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access a copy of your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Withdraw your consent at any time
• Lodge a complaint with the National Privacy Commission at privacy.gov.ph

To exercise any of these rights, email us at contact@queueave.com. We will respond within 15 working days.

8. Data Retention

We retain your personal data only for as long as necessary:

• Badminton game history and ELO ratings: up to 3 years
• Spartan race records and timing data: up to 3 years
• Account data: until account deletion plus 1 year
• Credit and financial transaction records (future): up to 5 years as required by Philippine financial regulations
• Bank-related data (future): retained only as long as necessary for transaction completion and legal compliance

9. Consent

QueueAve obtains your consent through:

• In-app or web consent form during registration
• Privacy Notice presented before first check-in
• Explicit opt-in for publicly shared data such as ELO ratings and leaderboards
• Separate explicit consent for financial and bank data collection when the credit system is launched

You may withdraw your consent at any time by contacting contact@queueave.com. Withdrawal of consent may affect your ability to use certain features of the platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time as:

• New sports and activities are added to the QueueAve platform
• New features such as the credit system are launched
• Applicable laws and regulations change
• New bank or payment partners are integrated

We will notify you of significant changes through the app or via email at least 30 days before the changes take effect. The latest version is always available at queueave.com/privacy.

11. Financial Data and Credit System (Future Feature)

QueueAve is developing a credit-based payment system that will allow players to purchase credits and use them for game sessions, court fees, and other sports activities on the platform.

12. Contact Us

For any privacy-related questions or concerns:

• Email: contact@queueave.com
• Website: queueave.com
• Address: Cainta, Rizal, Philippines

You may also contact the National Privacy Commission at privacy.gov.ph for complaints or concerns.